As technology becomes ever more sophisticated in the world of business, email is for many the preferred method of communication. Yet the telephone still remains one of the most powerful ways for recruiters to reach out to thousands of potential clients. So why do some people seem to do so well on the phone, while others struggle to make appointments and placements? The reason is that with few exceptions, being good on the phone requires skills that have to be learned and developed.

Most importantly in these troubled financial times, winning new business is crucial as many existing clients are reducing their recruitment intake. Many existing recruiters, quite simply, have never had to win new business to the degree that is needed now. This course will help bridge the skills gap.

THIS POWERFUL COURSE IS SPECIFICALLY DESIGNED TO RAPIDLY IMPROVE YOUR ABILITY TO USE THE TELEPHONE TO WIN BUSINESS WITH SUCCESS AND CONFIDENCE.

• Learn why the telephone is the recruiter's greatest weapon.
• Plan your outgoing calls effectively with structured objectives, research and agendas.
• Pass through gatekeepers and receptionists and reach the decision makers quickly.
• Master probing and powerful questioning techniques to maintain control, build rapport and gain commitment.
• Address resistance and overcome objections with easy to use techniques and planning.
• Maintain your drive and motivation, and develop a positive attitude to generate success on the phone.
• Develop your own style of communication with key phrases and scripts that work just for you

• Existing and new telesales staff needing to master solid skills and techniques in telephone selling.
• Consultants who are relatively new to recruitment or for those who have had little or no formal telephone training.
• Managers and Team Leaders who are responsible for training their team in telephone based recruitment.
• In fact, any sales based recruiter in this difficult economic climate.

The Trainer:

Matt Wilson is a highly competent and seasoned recruitment and resourcing professional with over 12 years in the field. With a proven track record of delivery at senior level for two major recruitment organisations in the UK, Matt has an extensive background encompassing the full range of recruitment methodologies. His experience includes several years working as an in-house resourcing manager which gives him a balanced perspective and awareness of client requirements to be addressed in the courses and projects that he leads. Matt has experienced the last downturn of 2001/2002 and really appreciates what it takes to win new business in difficult circumstances.

Investment
£299 ex vat
Bring A Friend’ £199 ex VAT
Includes free CD worth £99 'Handling Client Objections and Reactions'

How do I book? Please complete the booking form and email, post or fax it to info@recruitmentmatters.com or fax number +44 (0)1483 761709. If you have any further questions, please do not hesitate to call 0800 0749289/+44 (0)1483 755559 and ask for Emma or Ken.

call us for an inhouse quotation.